MY SAUNA STORE - The wrong item was shipped

Nov 19, 2010
review #207908

I purchased a 2 person indoor infared sauna from My Sauna Store. They shipped me a 2 person outdoor infared sauna.

The company withdrew $975.00 from my bank within 24 hours to pay for the sauna I purchased. I waited and waited for my sauna to arrive, when it finally arrived it was the wrong one.

The only way to contact this company is by a 1 800 number. I called and finally spoke to a man named Mike. Mike assured me that he would correct the problem and return my call before the close of business that day.

Mike has never called me and I called many times and now they have blocked my telephone number. I can't contact anyone at the company now.

I have sent several emails and they have never answered any of them. I served 24 years in the United States Marine Corps, I was getting this sauna to try and help with some of the pain you have after retiring from military service and then getting older. The company telephone numbers are

1-800-968-0903 or 1-888-800-5635

SEMPER FI

Paul

8b6990b
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T. Davis

Aug 18, 2011

I was researching this company because I am in the market for a sauna. The prices they advertise seem to be a great bargain. I have learned that when it seems too good to be true, it usually is. I was hoping to see a correction and that this problem has been resolved. Now I will wait on purchasing from them.

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AGATHA

Jul 02, 2011

MY SAUNA STORE IS A FRAUDULENT BUSINESS. HERE ARE A FEW EXAMPLES OF PROOF:

1. THE SAME, ONE MAN ANSWERS THE PHONE, SOMETIMES HE WILL SAY ITS ALEX OR JACOB (BUT ITS THE SAME MAN).
2. IF YOU GO TO THE BETTER BUSINESS BUREAU THEY HAVE A F RATING AND TONS OF PEOPLE, INCLUDING ME, HAVE LOST 1000'S OF DOLLARS FOR BUYING A SAUNA AND NEVER RECIEVED IT.
3. THE LIVE CHAT NEVER WORKS
4.IT IS AN UNSECURE WEBSITE AND WHEN YOU GO TO ORDER, A BLUE OR GREEN BAR DOESN'T POP UP IN THE ADDRESS BAR.
5. THEY ASK FOR YOUR ROUNTING AND ACCOUNT NUMBER IF YOU SAY YOU WOULD LIKE TO PAY VIA CHECK-ALL OVER AN UNSECURE WEBSITE

THE ABOVE COMMENT IS JUST THEM SAYING "GREAT IN BUSINESS" SO IT APPEARS THAT OTHER PEOPLE HAVE HAD LUCK WITH THEM.

IT IS A FRAUDULENT BUSINESS AND THE POLICE HAVE BEEN NOTIFIED BY ME AND MANY OTHER PEOPLE!

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Ctune@embarqmail.com

Jan 04, 2011

I too have been scammed by this company. I ordered a sauna off of ebay from this company on Nov 8'10. I NEVER received the item. I called & emailed numerous times. Spoke with this so called "Mike" who kept telling me there was a problem with the shipping, & would take care of it. He never did. I've tried NUMEROUS times to contact them, and no one returns my calls or my emails. I filed a formal complaint with the Internet Crimes Unit, as well as the San Fransisco P.D. However...I still don't have my sauna, & I'm out $1500.00!!

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Harri Pykäläinen

Dec 12, 2010

Paul,

I deeply regret your loss in this infared sauna deal and I am sorry not to be able to help you.

However, as Finn, I would like to inform you much better sauna is the one where stove is heated by wood or electricity and you throw water on the stone. After having sauna jump into snow or ice hole in the frozen lake or see. This will relax you completely. I swim regularly in lake during winter. You may know that sauna comes from Finland.

During the WW II when there were quiet time in the front Finnish soldiers built a sauna.

We are a military family, my father was 5 years as a machine gun shooter in WW II. My son spent five years in French foreign legion and I served my national service in the Finnish Navy as Navy Seal.I just found out that my ancestors were serving in the Swedish army some time in 1700, when Finland was part of Sweden.

All the best.

Harri Pykäläinen

harripykalainen@gmail.com

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